EpicZenis a small, hard-working family business. We always go the extra mile to ensurethat your visits go smoothly and that the wow factor has been achieved. Ourteam deserve a healthy and supportive working atmosphere. We will never treatyou rudely or threateningly, and we expect the same in return.

Regardless ofthe reasons, we have a zero-tolerance policy for any verbal or nonverbal abuse,harassment, bullying, aggression, passive aggression, insults, threats,sarcasm, hostility, rudeness, racism, homophobia, misogyny, sexism, disabilitydiscrimination, religious discrimination, ageism, raised tone of voice,backhanded comments or anything else that can cause emotional bruising to ourdear team members! Depending on the severity of the offence, we retain theright to refuse to serve a person or a business in the future or report theincident to the relevant authorities or police.

Our shop isequipt with quick response panic trigger equipment. Any attempt thatcompromises our staff’s safety will be dealt with the highest priority and havethe most severe legal coincidences!

All the callsto and from our office are recorded; this includes communication with our teammembers.